Estimados, acá las dejo las dos rtas que tuve de Konami. No les copio mi primer mail porque es excesivamente largo. Les dejo las dos rtas que tuve y en el medio está la mía pidiendo más explicaciones. Después de leerlo podrán imaginarse que ya mandé un tercero.
Saludos
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Our Solution:
Dear Juan Pablo,
Thank you for contacting Konami Support.
We regret to inform you that the information you are requesting regarding PES 2009 updates is not currently available. Please keep an eye on the official PES 2009 web site (link bellow) for further news. We, however, thank you for your interest in our product.
http://www.konami.jp/we/network/2009/
Hope this helps.
On 1/15/2009 2:48:44 PM, Juan Pablo Laurence sent:
Hi, thank you for your quick answer. This an example that you can have good customer service when you want.
Nevertheless, I expect more than a Copy/Paste answer from you. Answers like the one I have just received I have seen them on the forums I told you. I expect a personalized answer for a personalized mail. So please take more than 2 minutes and give better answers to my questions.
I\'m connected and so are you, so I will be waiting for your mail. I\'m not just a child, I\'m a lawyer who have some knowledge about customer service laws.
Thank you for your time again, your answer will be posted in those forums I mentioned.
On 1/15/2009 2:11:15 PM, Konami Support sent:
Dear Konami Customer,
Thank you for contacting Konami Support.
We are glad to hear that you enjoy the PES series; however, we do not have any information on the release of patch title for your region. Rest assured that we appreciate the time you took to write in with your suggestions. We are constantly working to make our games a better gaming experience for all our users, and in doing this your comments and opinions are very valuable to us.
Please keep in mind you will be prompted to update PES09 when one comes available for the PLAYSTATION®3 via PLAYSTATION Network. We sincerely apologize for any inconvenience.
For more information on patches/updates for your version of PES09 please click on the link below
http://www.konami.jp/we/network/2009/